Privacy and Policy

Last updated: July 22, 2025

This Privacy Policy (“Policy”) outlines the complete details of the privacy-related procedures and guidelines followed by Fix Mate Pros in connection with its services under the name Fix Mate Pros. This Policy is active from the date mentioned above and shall continue to be valid and updated as described herein. This Privacy Policy is a key component of the Terms and Conditions available at [ https://fixmatepros.com/privacy.html].

All initially capitalized terms shall carry the definitions provided in the Terms and Conditions, which this Privacy Policy is a key part of.

Fix Mate Pros is committed to offering onsite and online support to address various issues or questions faced by users of personal computers and related devices. When users create their profiles on the Portal for this purpose, they may share their personal details or information. This Policy is intended to convey that we value your privacy and pledge to handle and use your information with care. This Policy applies to individuals employed by or associated with Fix mate's clients, potential clients, visitors to the Fix Mate Pros website, recipients of business communications on behalf of Fix Mate Pros, and individuals submitting job inquiries to Fix Mate Pros. It does not apply to Fix Mate Pros employees. We commit not to use personal information in a manner inconsistent with the reasons for which it was collected or permitted by the users.

This Policy covers information collected by Fix Mate Pros through both electronic and printed means of communication. Fix Mate Pros values your privacy and is dedicated to safeguarding any personal details you share with us. Fix Mate Pros may ask for specific Personal Information as outlined in this Policy. Please refrain from sharing any extra Personal Information with Fix Mate Pros unless specifically asked to do so.

“Personal information” refers to any data connected to a specific individual, or someone who can be identified either directly or indirectly through an ID number or by one or more elements linked to their physical, mental, emotional, financial, or social identity.

General Browsing: Fix Mate Pros collects navigation data regarding the sections you explore on our website. This helps us understand which parts of the site receive the most traffic. By doing so, we enhance the online experience for our visitors by offering more of the features, services, and products they value most. We may also collect additional non-personal data (such as domain type, browser version, service provider, and IP address) to gain insights into how you interact with our website—for example, noting the time you last accessed a particular page.

Registration and Transactions: When you create or update an account, purchase service plans online, or request information through this site (such as your name, address, email, and phone number), the details you provide are stored securely on our private web server and internal systems. This information is used by Fix Mate Pros solely to provide you with requested services. Fix Mate Pros and its staff do not request, receive, or handle credit card details through any communication method—including the website, chat, testimonials, remote sessions, email, or phone calls. Fix Mate Pros does not store or display your credit card information on any platform or server.

System information: Fix Mate Pros does not access any personal data (such as personal document contents or web browsing history) stored on your computer. The information gathered from the system may include items such as:

Use of Cookies: Fix Mate Pros utilizes a browser function called cookies, which assigns a unique ID to your device. Cookies enable Fix Mate Pros to better adapt the website to your preferences, offering a more customized and efficient browsing experience. These cookies are generally stored on your device’s hard drive and help Fix Mate Pros monitor your activity as you navigate through the site’s pages. Additionally, cookies are used to manage support request tracking and identify whether you’ve visited the Fix Mate Pros website before. This helps registered users avoid repeatedly entering the same details during each visit.

You should know that we may disclose certain information about you if required by law or if we believe in good faith that such action is necessary to comply with legal obligations or to protect our website users, the site itself, or the general public. Fix Mate Pros does not sell, lease, or share your email address with third parties. However, we may engage third-party providers to assist us in delivering services—such as processing payments, fulfilling orders, analyzing site usage, conducting surveys, or managing email communications. If any personally identifiable information (like your name, address, email, or phone number) is shared with these providers, we will ensure they are obligated to maintain strict confidentiality.

Member account, password and security: If any of our Services require account creation, you must complete the registration form by providing current, accurate, and complete details. You’ll also be asked to select a username and password. You are solely responsible for keeping your account and password confidential and for all activity carried out under your account. You agree to notify Fix mate pros right away if there is any unauthorized use of your account or any security breach. Fix Mate Pros is not responsible for any losses resulting from the unauthorized use of your account, whether you are aware of it or not. However, you may be held accountable for any damages caused to Fix Mate Pros or others due to unauthorized access to your account or password. You are not allowed to access another person’s account without their express permission. We encourage you to keep your personal details accurate and up to date. You can review and update your information, including billing and shipping details, by logging into your account. When your account is created or updated, an email confirming your changes and preferences will be sent to you. Fix Mate Pros may also send out a periodic email newsletter. You have the option to subscribe to it during account setup, and you can opt out of the mailing list at any time if you no longer wish to receive it.

Forgotten, Lost or Stolen Information: If you forget your password, we offer a feature that will send your password to the email address you used during registration. Because the “forgot password” function sends credentials to your registered email, it’s important to use an email account that only you can access, especially if you do not want others to view or alter your Fix Mate Pros account information. Always be mindful when sharing any personal details about yourself or your children through any Communication Services. Fix Mate Pros neither manages nor endorses the content, discussions, or shared information in these services and expressly denies any responsibility for consequences related to your involvement in them. The opinions expressed by moderators or hosts do not represent Fix Mate Pros, as they are not official spokespersons, and their views are their own.

Onward Transfer: Fix Mate Pros may share your Personal Information with a third party acting as its agent, ensuring they offer at least the same level of privacy protection required by applicable laws or principles.

Access: Fix Mate Pros allows individuals to view the Personal Information we hold about them. You may request to correct, update, or delete inaccurate information, unless doing so would place an unreasonable burden on us or compromise another person's rights.

Security: Fix Mate Pros employs reasonable measures to guard against loss, misuse, unauthorized access, disclosure, alteration, or destruction of Personal Information. Our site uses physical, electronic, and administrative procedures to safeguard your data, including SSL encryption in secure areas. While we strive to protect your data, we encourage you to use strong passwords, change them often, and browse securely. Information is stored on secure servers with limited authorized access.

Data Integrity: Fix Mate Pros collects Personal Information relevant to its intended purpose and takes reasonable steps to ensure the data remains accurate, complete, current, and reliable for its use.

Third Party Sites: Fix Mate Pros’s website may include links to websites operated by third parties. We do not control their content or privacy practices and are not responsible for them. Some of these may feature Fix Mate Pros branding, but they are not managed by us. We advise you to review the privacy policies of all third-party or co-branded websites before sharing your information.

Enforcement: Fix Mate Pros regularly reviews this Policy to ensure it remains accurate, visible, comprehensive, and compliant with privacy laws. If you have concerns, please reach out to us. We’ll investigate and address complaints regarding misuse or disclosure of Personal Information in accordance with this Policy.

We reserve the right to revise or modify this Privacy Policy at any time, without prior notice, by updating the content on the Privacy Policy page of our Website. Such changes will become effective immediately once posted. Therefore, we recommend that you check this Privacy Policy regularly to stay informed of any updates or changes made.